RatePoint is the first consumer-driven program that provides businesses with an affordable, interactive customer feedback platform that allows you to easily collect feedback from customers and manage it in a meaningful way. Programs such as the Better Business Bureau passively focus on complaints, only reaching out to businesses when something is wrong.

Other websites provide reviews, but no avenue for a business owner to respond to an individual customer’s needs. RatePoint changes this by providing a way for consumers to let their voice be heard, while allowing you to manage this feedback, respond to it, and ultimately create a great customer experience, all while promoting your commitment to quality. Here’s what your RatePoint Dashboard Control Panel looks like, it’s easy to setup and manage. If you need installation and configuration of your site seal and code to start generating reports, contact us.

Join the RatePoint Consumer Approval Program HERE today!

With RatePoint, businesses can proactively manage their online reputation and take full advantage of the benefits of user-generated ratings and reviews — including improved customer retention and loyalty, better communication with their customers, and increased conversion rates.

• The RatePoint website seal, a recognized symbol of a quality business, and the method used to collect and publish reviews.
• A customized listing in the RatePoint online business directory that is searchable by millions of consumers. Directory listings can provide better search engine optimization (SEO) and increased traffic.
• Access to the RatePoint business center, an online interface that allows businesses to easily manage and respond to feedback and reviews. The business dashboard also provides a host of other feedback management and marketing tools for businesses.
• An online mediation tool that allows you to reach out directly to any customers who may submit a negative review, giving you the opportunity to turn an unhappy customer into a happy and satisfied customer.